Authorized PoGoAIOS personnel can request help with a Penny connection, review run, or QuickBooks API error from inside the app.
Before contacting support
Note the time of the issue, the action you were taking, and the Intuit correlation ID shown in Penny’s redacted operational log or support bundle. This lets support investigate without receiving QuickBooks records.
Do not include OAuth access or refresh tokens, client secrets, authorization links, cookies, customer names, emails, transaction details, raw QuickBooks exports, or screenshots containing private financial data.
What Penny records
Penny stores a restricted troubleshooting event for each QuickBooks request: timestamp, environment, operation type, success or failure, HTTP status, and Intuit’s intuit_tid correlation value when provided. Request bodies, response records, company IDs, tokens, and customer identifiers are excluded.
Contact PoGoAIOS support
Use the company support form and identify the request as a “Penny QuickBooks support” issue. Include only the safe troubleshooting information described above.
Open the PoGoAIOS support form
Disconnecting access
If the issue involves an unexpected connection or access concern, disconnect Penny immediately and revoke the app through QuickBooks connected-app settings before contacting support.